Terms And Conditions

Brixton Carpet Cleaning Service Terms and Conditions

These Terms and Conditions set out the basis on which Brixton Carpet Cleaning provides professional carpet and related cleaning services to residential and commercial customers. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.

1. Definitions

In these Terms and Conditions, the following expressions shall have the meanings set out below:

Customer means the person, firm, or organisation requesting the services of Brixton Carpet Cleaning.

Company means Brixton Carpet Cleaning, the service provider.

Premises means the property or area where the services are to be carried out.

Services means any carpet cleaning or associated cleaning and related services provided by the Company, including but not limited to carpet, rug, upholstery, and soft furnishing cleaning.

Terms means these Terms and Conditions, as amended from time to time.

2. Scope of Services

The Company provides professional carpet and related cleaning services within its service area in and around Brixton and nearby locations. The precise scope of services for each booking will be confirmed at the time of booking and may include vacuuming, stain treatment, hot water extraction or other suitable methods, deodorising, and related cleaning tasks agreed with the Customer.

The Company reserves the right to decline any work that it considers unsafe, unsuitable, unlawful, or beyond the reasonable capabilities of the equipment or staff, or where access or conditions at the Premises are not appropriate for safe and effective cleaning.

3. Booking Process

Bookings can be made by the Customer through the Company’s accepted communication channels as advertised by the Company from time to time. The Customer is responsible for providing accurate and complete information when making a booking, including the type and size of areas to be cleaned, the nature of any stains or damage, access details, and any parking or building requirements.

Any quotes or estimates provided before attendance at the Premises are based on the information supplied by the Customer and are subject to revision if that information is incomplete or inaccurate or if the Premises differ materially from the description provided. The Company will notify the Customer of any necessary adjustments before commencing work.

A booking will be treated as confirmed once the Company has accepted the booking and, where required, any deposit or prepayment has been received. The Company may, at its discretion, require a deposit or full prepayment for certain bookings, including larger jobs, out-of-hours work, or during busy periods.

4. Access and Customer Responsibilities

The Customer must ensure that the Company and its staff have safe and reasonable access to the Premises at the agreed appointment time. This includes providing any necessary entry codes, keys, or instructions, and ensuring that someone is present if required by the building or by the Customer.

The Customer is responsible for removing small items, valuables, fragile objects, and any personal belongings from the areas to be cleaned prior to the Company’s arrival. Where the Customer requests assistance with moving items, this will be at the Customer’s risk and the Company does not accept liability for incidental damage arising from moving furniture or other personal property, unless caused by the Company’s negligence.

The Customer must ensure that electricity and running water are available at the Premises throughout the appointment, unless otherwise agreed in writing. If the Company is unable to carry out the Services due to lack of access, utilities, or other Customer-related issues, this may be treated as a late cancellation and charges may apply.

5. Pricing, Quotes, and Estimates

Prices are normally provided on a per-room, per-area, or per-job basis and may take into account the size of the areas, the condition of the carpets or upholstery, the type and extent of staining, and any specific access requirements within the service area.

All quotes and estimates are provided in good faith based on the information available at the time. The Company reserves the right to amend the price where additional work is required, where the Premises differ substantially from the description given, or where extra time, products, or specialised techniques are needed. The Customer will be informed of any revised price before work continues, and may choose to accept the revised price or decline additional work beyond the agreed scope.

Unless otherwise stated, prices are expressed exclusive of any applicable taxes or charges that may apply. Any such taxes or charges will be communicated to the Customer in accordance with applicable law.

6. Payments

Payment terms will be confirmed at the time of booking. The Company may accept various forms of payment, such as card payments, bank transfers, or other recognised methods, as communicated by the Company. The Customer is responsible for ensuring timely payment using one of the accepted methods.

Unless otherwise agreed in writing, payment is due on completion of the Services on the day of the appointment. For commercial Customers or repeat contracts, alternative payment terms may be agreed, such as payment within a specified number of days from the invoice date.

Where a deposit or prepayment is taken, this will be applied towards the total cost of the Services. Failure to pay outstanding balances when due may result in late payment charges, suspension of further services, and, where necessary, the use of debt recovery procedures. The Customer shall be liable for any reasonable costs incurred by the Company in recovering overdue amounts, including legal fees and collection costs, to the extent permitted by law.

7. Cancellations, Rescheduling, and Missed Appointments

The Customer may cancel or reschedule a booking by giving the Company reasonable notice through the accepted communication channels. The required notice period and any applicable cancellation charges will be specified at the time of booking. As a general guideline, the Company may require at least 24 to 48 hours notice for cancellations or changes to avoid charges, but the exact period may vary depending on the type and scale of the booking.

If the Customer cancels or reschedules within the specified notice period, any deposit or prepayment may be refunded or applied to a future booking, at the Company’s discretion. If the Customer cancels with insufficient notice, or fails to provide access to the Premises at the agreed time, the Company reserves the right to charge a cancellation fee, which may be up to the full value of the booking.

In the event that the Company is unable to attend an appointment due to circumstances beyond its reasonable control, such as severe weather, staff illness, emergencies, or transport disruptions, the Company will notify the Customer as soon as reasonably possible and arrange an alternative appointment time. The Company shall not be liable for any loss or inconvenience arising from such rescheduling, but any payments already made for the affected appointment will be applied to the rearranged booking or refunded if no suitable alternative can be agreed.

8. Service Standards and Results

The Company aims to deliver a high standard of professional cleaning services using appropriate equipment, products, and techniques. However, the Customer acknowledges that certain types of staining, wear, fading, or damage may not be fully removable, and that results can vary depending on the age, type, and condition of the carpets or upholstery.

The Company cannot guarantee the complete removal of all stains, odours, or marks and does not give a warranty that any particular result will be achieved. In some cases, cleaning may reveal pre-existing damage, discolouration, or defects that were not visible before cleaning. The Company shall not be responsible for such pre-existing conditions, although it will take reasonable care to identify and bring them to the Customer’s attention where possible.

If the Customer is dissatisfied with the quality of the Services, the Customer must notify the Company within a reasonable period, typically within 24 hours of completion, to allow the Company an opportunity to inspect the work and, where appropriate, to carry out reasonable remedial action. Any decision to provide remedial work or a partial refund will be at the Company’s discretion, taking into account the circumstances and evidence provided.

9. Customer Property and Liability

The Company will take reasonable care when carrying out the Services to avoid damage to the Customer’s property. However, the Customer is responsible for highlighting any particularly fragile, valuable, or sensitive items, surfaces, or materials before work begins. The Company shall not be held liable for damage to items that the Customer failed to disclose or that cannot reasonably be cleaned without risk of damage.

The Company’s liability for any direct loss or damage caused by its negligence shall, to the fullest extent permitted by law, be limited to the cost of providing the Services again or the value of the specific damaged item, taking into account its age and condition, whichever is lower. The Company shall not be liable for any indirect, consequential, or economic loss, including loss of profit, business interruption, or loss of opportunity.

Nothing in these Terms shall limit or exclude liability for death or personal injury caused by negligence, fraud, or any other liability that cannot lawfully be limited or excluded under applicable law.

10. Waste Handling and Environmental Regulations

The Company will handle and dispose of any waste arising from the Services in accordance with applicable waste management and environmental regulations. This may include disposal of used cleaning solutions, packaging, and any waste materials collected during the cleaning process.

Where the Services generate waste that falls under specific regulatory controls, such as contaminated materials or items requiring special disposal, the Company will take appropriate steps to comply with relevant regulations. The Customer agrees not to request the Company to dispose of prohibited or unlawful materials and must inform the Company of any known contamination or hazardous substances at the Premises.

The Customer is responsible for complying with any building-specific rules regarding waste storage and collection and for any charges imposed by third parties, such as building management or local authorities, in relation to waste not ordinarily arising from routine cleaning operations.

11. Health and Safety

The Company is committed to working in a manner that is safe for both its staff and the Customer. Staff will follow appropriate health and safety procedures and use cleaning chemicals and equipment according to manufacturer guidance and relevant regulations.

The Customer must inform the Company of any known hazards at the Premises, including loose flooring, faulty electrical installations, or areas with restricted structural integrity. The Company may refuse to work in areas that it considers unsafe. The Customer should also keep children and pets away from the work areas during and immediately after cleaning until carpets or upholstery have dried and it is safe to walk or sit on them.

12. Insurance

The Company aims to maintain appropriate insurance cover in relation to its Services and staff, including public liability insurance to the extent considered reasonable for its operations. Details of cover may be made available upon reasonable request by the Customer.

The existence of insurance does not extend or increase the Company’s liability beyond the limits set out in these Terms or those imposed by law.

13. Data Protection and Privacy

The Company may collect and process personal data from the Customer for the purposes of managing bookings, providing Services, processing payments, and handling enquiries or complaints. Such data may include the Customer’s name, address, contact details, and details relating to the Premises.

The Company will handle personal data in a responsible manner and will not sell personal data to third parties. Personal data may be shared with trusted third-party providers where necessary to process payments, manage bookings, or comply with legal obligations. The Customer has the right to request access to personal data held about them and to request correction of inaccurate information, subject to applicable data protection laws.

14. Complaints and Dispute Resolution

The Company aims to resolve any issues promptly and fairly. If the Customer has a complaint regarding the Services, they should contact the Company as soon as possible with details of the issue and any relevant evidence. The Company will investigate the matter and seek to propose a fair resolution, which may include remedial work, a partial refund, or another appropriate solution, depending on the circumstances.

If a dispute cannot be resolved directly between the parties, the Customer may have access to external dispute resolution options as provided by law. Nothing in these Terms affects the Customer’s statutory rights.

15. Amendments to Terms

The Company reserves the right to update or amend these Terms from time to time to reflect changes in law, business operations, or service offerings. The latest version of the Terms will apply to all new bookings. For ongoing or repeat work, the Company may notify the Customer of significant changes where reasonably practicable.

16. Governing Law and Jurisdiction

These Terms and any disputes or claims arising out of or in connection with them or their subject matter shall be governed by and construed in accordance with the laws of England and Wales.

The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms, the Services, or their subject matter, except where applicable consumer law provides that the Customer may bring proceedings in another jurisdiction.

17. General Provisions

If any provision of these Terms is found by a court or other competent authority to be invalid, illegal, or unenforceable, that provision shall be deemed deleted, and the remaining provisions shall continue in full force and effect.

No failure or delay by the Company to exercise any right or remedy under these Terms shall be construed as a waiver of that right or remedy, nor shall it prevent or restrict the further exercise of that or any other right or remedy.

These Terms, together with any booking confirmation or written agreement between the Customer and the Company, constitute the entire agreement between the parties in relation to the Services and supersede any prior understandings or arrangements, whether written or oral, relating to the subject matter.