Privacy Policy
Brixton Carpet Cleaning Privacy Policy
This Privacy Policy explains how Brixton Carpet Cleaning collects, uses, stores and protects personal data about customers and prospective customers located within our service area. It is intended to comply with applicable data protection laws, including the UK General Data Protection Regulation and the Data Protection Act 2018. By using our services, contacting us or providing your personal data, you acknowledge that you have read and understood this Privacy Policy.
Scope of this Privacy Policy
This Privacy Policy applies to all Brixton Carpet Cleaning customers and prospective customers within our operating area, as well as visitors who contact us to request information, quotations or bookings. It covers personal data processed in connection with carpet cleaning and related services provided at residential and commercial premises.
Data Controller
Brixton Carpet Cleaning is the data controller for the personal data described in this Privacy Policy. As data controller, we decide why and how your personal data is processed and are responsible for ensuring that such processing is carried out in accordance with applicable data protection law.
Personal Data We Collect
We collect and process different types of personal data depending on how you interact with us. This may include:
Identification and contact details: name, title, postal address, billing address, service address, and other contact details you provide such as email address and communication preferences.
Booking and service information: details of your enquiries, quotations, bookings, service dates and times, access instructions, property type, areas to be cleaned, and any special instructions or notes relevant to the service.
Financial and transaction data: records of services provided, prices, discounts, invoices, payment status and methods. Any payment card details are processed by external payment service providers and are not stored by us.
Communications data: information contained in emails, contact forms, text-based messages and other communications you send to us, including any feedback, complaints or reviews.
Technical and usage data: limited technical information about how you access our website or online forms, such as the date and time of access, pages viewed and basic device information, when this is necessary for security, troubleshooting or analytics.
How We Collect Personal Data
We collect personal data directly from you when you contact us, request a quotation, make a booking, enter into a contract for services or communicate with us by any means. We may also receive personal data from third parties where this is necessary for providing our services, for example from letting agents or landlords who arrange cleaning on your behalf and provide us with your contact details and property information.
Lawful Bases for Processing
We only process your personal data when we have a lawful basis to do so. Depending on the context, we may rely on the following lawful bases:
Performance of a contract: to take steps at your request before entering into a contract and to perform our contract with you, including handling your enquiries, issuing quotations, carrying out carpet cleaning services and administering your account.
Legitimate interests: to pursue our legitimate business interests, provided that your interests and fundamental rights do not override those interests. This includes managing our relationship with you, improving our services, ensuring the security of our systems and preventing misuse of our services.
Legal obligations: to comply with legal and regulatory requirements, such as maintaining accounting and tax records, responding to lawful requests from authorities and complying with applicable health and safety rules.
Consent: where required by law, for example for certain types of direct marketing communications. Where we rely on consent, you may withdraw it at any time, and this will not affect the lawfulness of processing carried out before withdrawal.
Purposes for Which We Use Personal Data
We process personal data for the following purposes:
To respond to enquiries and provide quotations.
To schedule, deliver and manage carpet cleaning and related services.
To issue invoices, manage payments and maintain financial records.
To manage customer relationships, including handling complaints, queries and feedback.
To send service-related communications such as booking confirmations, reminders and updates.
To maintain our business records, accounts and internal administration.
To improve our services, processes and customer experience.
To protect our business, staff and customers, including for security, fraud prevention and risk management.
To comply with applicable laws and respond to legal requests or claims.
Data Retention
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including meeting any legal, accounting or reporting requirements. In general:
Basic customer, booking and invoice information may be kept for a period required by tax and accounting legislation after the end of the financial year in which the transaction took place.
Service records and related communications may be retained for a reasonable period to allow us to manage any follow-up services, queries, complaints or legal claims.
Marketing-related data will be retained for as long as you remain subscribed or until you object or withdraw your consent, whichever applies.
When personal data is no longer required for these purposes, we will securely delete or anonymise it in line with our data retention procedures.
Data Processors and Third-Party Recipients
We may share your personal data with carefully selected third parties who act as data processors on our behalf. These processors are only permitted to process your personal data in accordance with our instructions and applicable law, and we ensure they provide appropriate security measures. Such processors may include:
IT and hosting providers who support our business systems and data storage.
Payment service providers who process transactions and payments on our behalf.
Customer management or booking system providers used to manage enquiries and appointments.
Accountants or professional advisers where necessary for business administration and legal compliance.
We may also disclose personal data where required to comply with legal obligations or lawful requests, for example to tax authorities, regulatory bodies, law enforcement or courts. Where possible, we will take steps to ensure that only the minimum necessary information is disclosed.
International Data Transfers
If any of our service providers or systems transfer personal data outside the United Kingdom, we will ensure that an adequate level of protection is in place. This may include using countries that have been recognised as providing an adequate level of data protection or implementing appropriate safeguards such as standard contractual clauses approved by relevant authorities.
Data Security
We take the security of personal data seriously and implement appropriate technical and organisational measures to protect it from loss, misuse, unauthorised access, alteration or disclosure. These measures may include secure systems, access controls, staff training and procedures for handling data and managing incidents. While we strive to protect your personal data, no transmission or storage system can be guaranteed as completely secure.
Your Data Protection Rights
Under data protection law, you have a number of rights in relation to your personal data, subject to certain conditions and exemptions. These include:
Right of access: you can request confirmation that we process your personal data and obtain a copy of the personal data we hold about you.
Right to rectification: you can ask us to correct or complete inaccurate or incomplete personal data.
Right to erasure: in certain circumstances, you can request that we delete your personal data.
Right to restriction of processing: you can ask us to restrict the processing of your personal data in certain situations.
Right to data portability: in specific circumstances, you can request that we provide you with your personal data in a structured, commonly used and machine-readable format or transfer it to another controller where technically feasible.
Right to object: you can object to processing based on our legitimate interests and to direct marketing at any time.
Right to withdraw consent: where we rely on your consent, you can withdraw it at any time, without affecting the lawfulness of processing carried out before withdrawal.
You also have the right to lodge a complaint with the Information Commissioner's Office or another competent supervisory authority if you believe your data protection rights have been infringed.
Children's Data
Our services are not directed at children, and we do not knowingly collect personal data from children. If we become aware that we have collected personal data from a child without appropriate consent, we will take steps to delete that information as soon as reasonably practicable.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or services. Any changes will take effect when the updated version is made available. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data.
